📄 Refund Policy
Effective Date: [08.04.2025]
At Creativz, we are committed to delivering high-quality digital services and products that provide real value to your business. Your satisfaction is our priority.
🔁 Refund Eligibility
Due to the nature of our services (which may include digital downloads, strategy calls, creative work, or marketing implementations), refunds are handled under the following conditions:
✅ Digital Products (e.g., PDF Guides, Templates)
All digital products are non-refundable once downloaded or accessed.
If you experience technical issues preventing access to the product, please contact us within 7 days of purchase and we’ll do our best to resolve the issue or offer a replacement.
✅ Services (e.g., Logo Design, Landing Page Builds, Strategy Calls)
You may request a partial refund if the service has not yet begun.
If a project is already in progress (e.g., strategy, design, or development work has started), refunds are not typically issued but may be considered on a case-by-case basis depending on project completion level.
Strategy calls missed without prior notice are non-refundable.
⏳ Timeframe to Request a Refund
Refund requests must be submitted within 14 days of the original purchase. After this period, we are unable to process refund requests.
📬 How to Request a Refund
Please email us at [email protected] with:
Your full name
Order number or email used
Reason for your refund request
We will review your request and respond within 3-5 business days.
🌎 Jurisdiction
This website is operated by a company registered in Israel, and all purchases are governed by Israeli law, while also being compliant with U.S. consumer protection regulations to the extent applicable.
📌 Exceptions & Final Notes
Chargebacks made without contacting us first may result in a permanent ban from our platform.
We reserve the right to refuse refund requests that show clear evidence of policy abuse.
Questions?
We’re here to help. Contact our support team any time:
📧 [email protected]